How it works

Ask question with

picture

Get answers from support

team or community

Receive support before

issues arise

Features

Ask questions with picture or video in seconds

With support app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask. No more taking pictures, transferring to a computer and then e-mailing questions. It's easy and painless.

Your support team gets questions in your current support software inbox and provide answers and close cases as they normally do. Customers get answers within their app, wherever they are!

Get answers from support team, colleagues or community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Provide support before issues arise

Our patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively. Based on customer's profile, product preferences, and questions asked in the past, the algorithm learns about the customer and personalizes support. Your team can also send notifications to individuals or a group of customers about upcoming changes or any support related matters.

With proactive support, companies can reduce the number of support cases and increase customer satisfaction without adding staff or spending more on infrastructure.

Works with your support software

Support app seamlessly integrates with your current support software without any changes to your current support processes. Nothing new to for your support teams to learn. Just keep doing what you do and make customers happier and reduce number of support cases. Whether you are using Siebel, Desk.com, ZenDesk or any other support software, your customers can use support app to make their lives easier.

Platform as a service

We will work with you to customize the app for your customer and brand needs and deploy in weeks. The app platform is provided as a service with 100% support. Your team need not worry about development or any other IT related tasks.

Ask questions with picture or video in seconds

With support app, customers can ask questions with pictures or video in seconds. Just point, shoot and ask. No more taking pictures, transferring to a computer and then e-mailing questions. It's easy and painless.

Your support team gets questions in your current support software inbox and provide answers and close cases as they normally do. Customers get answers within their app, wherever they are!

Get answers from support team, colleagues or community

Customers are able to send questions to your support team, your customer community or to their colleagues - or to all parties with one touch. All answers are neatly organized so that it is easy to review as well as follow up, if needed.

Provide support before issues arise

Our patent pending algorithm predicts potential customer issues before they arise and provides support material, such as FAQ, help documents, videos or user manuals, proactively. Based on customer's profile, product preferences, and questions asked in the past, the algorithm learns about the customer and personalizes support. Your team can also send notifications to individuals or a group of customers about upcoming changes or any support related matters.

With proactive support, companies can reduce the number of support cases and increase customer satisfaction without adding staff or spending more on infrastructure.

Works with your support software

Support app seamlessly integrates with your current support software without any changes to your current support processes. Nothing new to for your support teams to learn. Just keep doing what you do and make customers happier and reduce number of support cases. Whether you are using Siebel, Desk.com, ZenDesk or any other support software, your customers can use support app to make their lives easier.

Platform as a service

We will work with you to customize the app for your customer and brand needs and deploy in weeks. The app platform is provided as a service with 100% support. Your team need not worry about development or any other IT related tasks.

Contact us

  • Menlo park
  • Silicon Valley pad,
  • 1370 Willow road,
  • Menlo Park,CA.
  • 650-200-0062

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