Hospitality
Customer loyalty is one of the main drivers of profitability,
especially in the hospitality industry. 69 percent of customers who award top
box scores for satisfaction with a company remain loyal to that organization.
However, loyalty drops to just 19 percent for customers who are still satisfied,
but rate their satisfaction one box lower. Identifying and addressing issues of
your guests is key to keep them coming back. In order to address customer issues
effectively, it is important to have a process in place to gather and analyze
guest feedback in a timely manner. Ceino provides tools and services to gather,
manage, and act on customer feedback. Our on demand services are cost effective
and enable you to focus on providing the best service to your guests.
We offer the following services:
- Planning and implementation of guest feedback systems
- Customer satisfaction surveys
- Feedback data analysis
- Web-based software with dashboards and action tracking features
- Database marketing
