Health Care
Patient Satisfaction is a measure of patients’ opinion of the quality of services provided to patients and their family members/visitors during their stay in the hospital. There are many important factors that contribute to the patient experience. Our patient satisfaction survey is designed to measure these factors in detail so we can ensure that all of your of your patients needs are being met during their stay in your hospital.
When it comes to measuring hospital quality, high marks for patient satisfaction are among the most important considerations. Although recommendations from friends and neighbors are helpful, true measure comes from individual experiences. Patient satisfaction survey is a more accurate data, because this data reflects an accurate prediction of what you’re your patients experience will be like.
Patient satisfaction surveys are extremely useful tool for hospitals in evaluating their performance in health care against national benchmarks and Design systems to meet customers’ expectations for repeat business & referrals. We use HCAHPS (Hospital Consumer Assessments of Healthcare Providers and Systems) to survey.
Ceino helps you to create value based care delivery model form a patient-centric perspective. Our surveys are Ongoing, specific, timely and focused, and we are capable of developing a survey to meet your organizations strategic areas. Our continuous feedback system provides detailed trend analysis, along with low-score alert coverage to monitor patient satisfaction over time. Our survey manager also includes a write-in comment section, which allows patients to express their personal sentiments on the care they received.
At Ceino research our experienced consultants with expertise in healthcare, marketing, research, and business development continues to examine the expanding Patient Insights and Satisfaction database for emerging trends that transforms insight into action to deliver outcomes-based results by healthcare organizations.
We currently measure the following domains, or areas of your patients’ experience:- Overall opinion of your hospital or Overall Assessment of patient’s experience in your hospital
- The Admission Process
- The quality of care from your Doctors
- The quality of the care from your Nurses
- Experience during Tests and procedures
- Evaluate patient satisfaction levels for individual departments within your facility
- The Comfort and Cleanliness of your facility or Room
- The Discharge Process.
- Ability to see a physician or other health care provider when needed
- The extent to which Personal Needs of the patients were met
- The quality of Meals
- Courtesy and helpfulness of the nonmedical people, such as the receptionists and office staff
- Asses the perceived patient value of new potential services and facilities
- Evaluate community attitudes and awareness towards your organization.
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